The taxi or cab booking business was drastically changed with the introduction of Uber, Ola, and a slew of other taxi booking applications. Since then, many aspiring entrepreneurs have searched for taxi business ideas and jumped into the sea of chances, gaining fame and fortune. There is no question that the buzz of the taxi industry lasts a long time.
As opportunities expand, so does competition. The players in the cab booking industry are engaged in a fierce rivalry. The innovations offer your current enterprise a new life. They always draw new, unique business models that focus on customers.
Every competitor is relying on some innovative top ideas to attract more consumers to his taxi booking services and keep them for a long time.
While it may appear that taxi booking software solutions are not very original, experts believe that there is a lot of room for distinct new ideas for the taxi booking business when it comes to ride-sharing services. To reach the full potential of the taxi booking sector, significant innovation is required.
Prior to learning about the many unique propositions for taking your taxi booking business to the next level, it is critical to have a solid foundation on which your taxi app develops on the top concept so that it can endure the tough market environment.
1. Ease with Website Booking
While there has been a recent push to create apps, this should not overwhelm your efforts to create a website. We all use search engines like Google to locate what we’re searching for, and having a website that appropriately ranks for your local region can greatly increase your chances of getting noticed by them. Introduce cab booking on your website to grow your business outside the world of mobile applications.
Integrate API into your current website to give an effective alternative to mobile applications by completing all taxi booking processes directly from the websites.
Offers online presence
Nowadays, customers expect a company to have a website; it has become the norm. Your web presence is critical in today’s digital age for getting your name out there and generating business.
Attracts potential customers
SEO (search engine optimization) allows you to customize the content of your website to attract specific types of search queries. Those who type in inquiries and phrases like “cabs in X place” or “cab firms near me” are likely to be people who may become your clients.
Even a simple website will increase your credibility in the eyes of your consumers. It’s a trust signal that says, “Hey, I’m here, and I’m a really professional firm.”
Having a website allows you to promote your special offers and let customers know if you provide other services, such as airport runs.
2. Self-operating kiosks
Increase the overall number of bookings by installing self-service kiosks in public locations. Self-service kiosks are computer terminals with customized hardware and software. Customers can use these kiosks to book taxis without the assistance of a third party. They may be installed in any high-traffic public location, such as metros, airports, shopping malls, and hotels, among others.
A self-service kiosk is one where clients may come in, enter their travel information, and book a cab in minutes. These kiosks may be placed up in a variety of public venues, including airports, metro stations, bus stops, malls, and many more.
- Less human intervention is required to serve clients/passengers and save resources for the company.
- Less queue or shorter wait times for customers/passengers, lowering stress for any remaining counter workers.
- More people served in a shorter amount of time, resulting in increased efficiency and revenues
- Enhance customer experience via controlling information finding or inspection.
- Staff available for personalized client service.
- Providing multiple features and functions; the same kiosk can provide information as well as take payments, print tickets, and generate additional revenue through upsells and advertising.
- Smaller kiosks, such as tablet kiosks, may frequently be set to fit your company’s requirements and provide outstanding ergonomics, accessibility and mobile devices.
3. Online Taxi Dispatcher app
On-demand taxi applications are becoming more popular, and consumers are foregoing traditional booking methods in favor of a taxi booking and dispatch system’s one-click, immediate cab booking service. Instantly book the rides by entering all of the necessary information about the rides in the app to confirm the booking.
This has provided cab drivers and company owners with attractive prospects. We’ll look at why every taxi company owner should invest in an online taxi booking app now.
Customers find booking cabs via a mobile application to be simple and convenient. Customers can book taxis and track driver locations in real-time using on-demand taxi apps. As more customers book cabs using their mobile devices, a taxi app can help you interact with a wider audience in your business.
Real-time location tracking
A Taxi booking software enables a rider to track the driver’s location in real-time. The driver can also track the rider’s location at the same time. The driver can therefore choose the shortest possible route, reducing time and fuel usage. Furthermore, when drivers arrive on schedule, client satisfaction rises.
Pre Booking & Scheduling
Pre-booking is another feature of a taxi dispatch software that allows consumers to reserve a cab in advance at any time. For example, a passenger may book and schedule a taxi for the following day by setting the system to transmit the booking to all drivers in the area on the same day.
Taxi Booking App has simplified the process and removed the long wait for a ride. Passengers can locate nearby cabs and obtain a ride in a matter of seconds when booking online. If customers can obtain instant transportation and higher quality service without any difficulty, they will be more than happy with easy and rapid taxi booking.
4. IVR and Phone booking system
The Taxi IVR guides clients through a conversation-like experience using sophisticated voice recognition algorithms.IVR rewards taxi businesses with a simple and quick booking procedure, significant cost savings, and increased customer satisfaction. Cab businesses may breathe easier now that customer service agents are not required to be on-site 24 hours a day, seven days a week to handle basic taxi bookings.
Answers call 24/7, takes bookings, dispatches ride to drivers and informs callers of order status. When necessary, calls will be routed to live agents.
Taxi Service Notifications
Booking confirmations, car details, ETA warnings, and feedback surveys are all delivered instantly through SMS and all popular messaging applications, giving passengers confidence in their journey.
Call Flow Optimization
Callers are placed in a smart queue that prioritizes VIP clients, filters blacklisted callers, and distributes calls among dispatchers, which eliminates bookings abandoned due to excessive hold periods and no responses.
Personal Data Protection
Phone number masking allows drivers and passengers to communicate directly over the phone without disclosing either party’s personal phone number, enabling GDPR compliance and cutting out rival recruiters.
When we look at the general public’s behavior, we can see that people have a strong desire to patronize local companies and services. Local taxi businesses, on the other hand, find it difficult to reclaim consumers when competitors undercut them by offering more accessible digital alternatives.
As a taxi company owner, it is your responsibility to keep ahead of the competition in order to gain more business by embracing, inventing, and evolving with technological solutions.